The most common questions



Are there cases I will not be able to return any products?
There are a number of specific cases where the product can not be returned:
When the return request is submitted after the specified time, it is 15 days from the date of receipt.
When you use the product, when it is damaged, or when it is not in the same condition that you received it.
Specific products such as jewelry, gold, charms, etc.
Damaged products covered by the manufacturer’s warranty.
Consumer products have been used or installed.
Products were tampered with or removed serial numbers.
Products without price tags, stickers, original cover, or lack of accessories.
Breakable products.


If I receive a commodity that does not work properly / is damaged, how can I recover my money?
When you receive the item in damaged condition or not working properly, you can return the item to us in the same condition that you received it with the same original packaging. As soon as we receive the item, we will inspect it, and if it is found that there is a defect or damage, we will immediately begin the procedure of returning your money to you, whether you paid for the item or the one paid to ship it to you.
The item you received was not the same item you ordered, how can I return it?
At the beginning, we apologize for this unintended error. In this case you can return the item with the same condition and packaging that you received and sent to us. As soon as we receive the item, we will immediately initiate a refund of all the money you have paid.
I have changed my mind and I no longer want the item that I bought, can I return it? How do?
Of course, you can return that item that you no longer want to buy. We understand the right of the buyer to get exactly what he wants, as well as the right to change his mind about buying a commodity. In this case, all you have to do is contact us to cancel your order and we will refund you your full money
If you have received the item, you will be able to return it within 15 days from the date you received it, provided that it is not the item
Listed in the list of goods that can not be returned
The item is not included with the card showing that this item can not be returned
You can contact the customer service center in Babylon at (000000000) or visit our contact page on the website for more information.

What if I purchased a product from Papillon outside the UAE by international shipping and wanted to return the product?
In this case, if the purchase is from one of these countries: Qatar, Jordan, Lebanon or Bahrain by international shipping, the product can be returned to the nearest Aramex branch and they will take the necessary to return the product.
Can I return the other jewelry and accessories I have purchased?
You can return any of the jewelry or accessories that you have purchased within 14 days of receipt, provided that it is the same condition that you received it and inside the box, and this item is not:
Listed in the list of goods that can not be returned
The item is not included with the card showing that this item can not be returned
The item should be returned in the same condition as it received with its cover.
What goods can I return?
The goods that you can not return are:
All goods clearly indicate that this item can not be returned.
When the seller’s remarks about the item are clear that the item can not be returned after the sale
All goods falling under the following categories:

  • Jewelry
  • Gold
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  • Silver.

How much time does the shipping broker need to receive and deliver the returned goods?
Under normal circumstances, the shipping broker will contact you within three to five working days from the date you request the return of the item, but sometimes, it may take up to two weeks for the shipping service provider to receive the item from you.
Can I arrange an appointment with the shipping service provider to deliver the item to him?
At the moment, you can not directly contact the shipping service provider to set a date for the delivery of the item to the delegate, but you can specify the time that suits you best when contacting you.
Can I return the item you bought after 15 days?
In the event that certain conditions have prevented you from returning the item within 15 days from the date of receipt, please contact the customer service team in Babylon at (+971) 0-000 0000 or send a complaint through our contact page on Site. All complaints submitted in this case are examined independently. In general, all goods that are approved for return must be subject to consumer protection laws and regulations.
How can I get my money back on my credit card?
Refunds are made very quickly and smoothly after the item is received. If you have paid for the item through one of the different electronic means (such as credit cards etc) or cashU, then the money will be returned directly to your card. The time you receive money varies from person to person depending on the requirements of your bank, sometimes it takes months to recover your money.
If I pay cash on delivery, how can I get my money back?
Refunds are made very quickly and smoothly after the item is received. If you pay the price of the item in cash when you receive it or through, the amount paid will be transferred to a balance that will be added to your account in Babylon. In this case, you will be able to easily use this balance to buy another commodity or transfer it to your bank account. For safety purposes, you must make sure that your bank account is the same bank account on your Papillon profile.
Make a purchase that is less than or equal to the available balance in the available Babylon portfolio: If the total amount of your new purchase including shipping charges is less than or equal to the balance available in your Babylon wallet, the system will inform you that there is sufficient balance in the Babylon wallet Your own. You will then need to click “Confirm Order” and the new purchase amount will be deducted from the available balance in your Babylon wallet.
Make a purchase with more than the available balance in your Babylon portfolio: If the total amount of your new purchase, including shipping charges, is more than the balance available in your Babylon wallet, you will need to choose your online payment method (credit card / PayPal / Cash The system will then deduct the available amount of your Babylon account balance and the remaining amount will be credited to the payment method you have selected on the Internet (you can not pay the difference amount via payment option on delivery). If you choose “pay on delivery” payment method, you will need to pay the full amount to the courier, no amount will be deducted from your Papillon Wallet Balance.
Can I replace the item I no longer want with another item?
Up to this point, Babylon does not provide buyers with the possibility to replace or change a commodity with another commodity.
I do not have the original feel of the item, how can I get my money back?
Babylon will enable you to recover your money in full if the cover of the full item in terms of the cards on it only. If you are missing this packaging, please contact our customer service team at (+971) 0-000 0000)
What is meant by the sealed and sealed “original cover”?
Make sure that the cover is not open or damaged, and that it is in the same condition that you received it.
Until now, the return of the goods can only be done by the receipt of goods by a Babylonian supplier through an approved shipping service provider. Your service provider will contact you to schedule a receipt for the item you wish to return within three to five working days of your order to return the item.
When I want to return the item you bought, who will pay the shipping cost?
If you want to return the item, Babylon will guarantee that it will be returned free of charge. In this case, Babylon will pay the full shipping cost and return your full money to you.
How do I get prepaid bill of lading from Babylon?
As soon as you request the return of the item, you will receive an email with Papillon’s prepaid bill of lading to return the item you wish for free.